Thrive in the wellness sector as a Mid-Market Customer Success Manager with WellnessLiving in Thornhill, Ontario. Leverage your customer success expertise to drive retention and growth for health-focused businesses.
As a strategic and proactive leader, you'll manage a diverse portfolio, enhancing customer adoption and satisfaction. This full time role emphasizes building relationships and maximizing the value of the WellnessLiving platform, all while utilizing AI and automation to streamline your efforts.
Key Responsibilities:
• Manage customer relationships and drive product adoption
• Own renewal and growth conversations for your portfolio
• Identify risks and prospects to ensure customer success
• Collaborate with cross-functional teams to improve outcomes
• Maintain accurate account data in Zoho CRM
Requirements:
• 5+ years in customer-facing roles, 3 years in Customer Success
• Proven management of customer portfolios and account prioritization
• Experience achieving renewal and expansion targets
• Robust analytical skills to assess customer engagement data
• Excellent relationship-building and communication abilities
Use your expertise in customer success to make a significant impact at WellnessLiving.
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