Enhance customer engagements as a Manager in Customer Resiliency Operations at Capital One Canada, based in Toronto. Focus on cutting-edge solutions for customer challenges.

In this pivotal role, you will lead the Customer Resiliency Operations team at Capital One Canada. Located in downtown Toronto, you'll be responsible for managing a team of associates and external collection agencies while driving strategic initiatives that improve customer outcomes. Your leadership will ensure compliance and optimize recovery performance during sensitive customer interactions.

Key Responsibilities:
• Directly manage and coach Operations Associates for optimal results
• Develop a strategic vision for agency and law firm programs




• Champion new technologies to enhance operations
• Drive performance through analysis of operational metrics
• Ensure compliance with service level agreements and regulations

Requirements:
• 10+ years of relevant work experience in operations
• 5+ years in a cross-functional setting
• Proven outsourced supplier management experience
• Expertise in workforce modeling and budgeting
• Solid analytical skills with data presentation proficiency

Lead the charge in transforming customer experiences at Capital One Canada.
J-18808-Ljbffr

📌 Manager Of Customer Resiliency Operations Ontario
🏢 Capital One
📍 Ontario