- Delivering operational effectiveness of a program for clients which may include sales and training, agency/promotional events and/or product demonstrations.
- Continuously monitor key performance metrics and indicators.
- Partner with program leadership and Shared Services Departments to improve performance and identify opportunities for continued improvement.
- Provide mentorship and career development to the Sr. Operations Coordinators and Client Business Analysts reporting into this role.

Requirements

- A Bachelor’s degree in Marketing, Statistics, Computer Services, Geography or related quantitative field, or equivalent practical experience
- 5-8 years of account management experience in a retail/merchandising/marketing environment OR any similar combination of education & experience
- 1-3 years of supervisory/management experience
- Experience implementing retail marketing programs within retail and Mass accounts
- Outstanding organizational skills, attention to detail, and prioritization of tasks
- Project management - multi-faceted complex modeling and process management
- Proven ability participating in or leading process improvement initiatives
- Advanced data cleansing and data visualization using systems such as Power BI, Tableau, SQL, and R/Python
- Able to project manage and implement technical innovation initiatives to meet business objectives and timelines
- Ability to adapt and thrive in a fast-paced environment while maintaining the highest level of professionalism and integrity
- Superior interpersonal skills to work closely with other team members and the client
- Must have previous data tracking,



data reporting and analysis experience with robust use of Excel at an expert level; including working knowledge of simple and complex formulas, v-lookup, pivot tables
- Ability to monitor full time staffing placements and make recommendations for future staffing placement on new or existing programs
- Ability to resolve issues quickly and effectively communicate solutions to both internal and external teams
- Excellent written communication, verbal communication and presentation skills
- Professional attitude working in an office environment

Core Competencies

Demonstrates expertise in account management, project management, and data analysis, with a strong focus on implementing retail marketing programs and process improvement initiatives. Proven ability to mentor and develop team members while maintaining high standards of professionalism and communication.

Highest-signal resume keywords

- Account Management Experience
- Project Management
- Data Visualization (Power BI, Tableau)
- Data Analysis (Excel, SQL, R/Python)
- Supervisory Experience

ATS Optimization Keywords

Hard Skills

- Data Cleansing
- Data Reporting
- Process Improvement
- Retail Marketing Programs
- Complex Modeling
- Excel (Expert Level)
- V-Lookup
- Pivot Tables
- Technical Innovation Implementation
- Performance Metrics Monitoring

Soft Skills

- Outstanding Organizational Skills
- Attention to Detail
- Interpersonal Skills
- Effective Communication
- Professional Attitude

Certifications & Qualifications

- Bachelor’s Degree in Marketing, Statistics, Computer Services, Geography or Related Field

Industry Keywords

- Retail
- Merchandising
- Marketing
- Client Business Analysts
- Operational Effectiveness

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📌 Operations Manager (Toronto)
🏢 Jobtailor
📍 Toronto