Transform customer support excellence as a Support Analyst with TMX in Toronto. This hybrid position emphasizes solid problem-solving skills and the ability to thrive in a client-focused setting. Join TMX's Application Support team as a Support Analyst, providing essential client support while navigating a challenging technical landscape. You will be the primary contact for clients, addressing issues, managing service requests, and collaborating with technical teams to enhance production environments. Key Responsibilities:
Act as first point of contact for client inquiries
Investigate and resolve technical challenges swiftly
Process requests for system configuration changes
Document all client interactions and resolutions accurately
Work with teams to address complex client issues Requirements:
Proven customer support experience
Solid analytical and critical thinking skills
Capacity to manage multiple requests effectively
Experience with ServiceNow or similar tools
Familiarity with networking fundamentals Leverage your expertise to improve client satisfaction and operational efficiency with TMX. #J-18808-Ljbffr

📌 Tmx Hybrid Support Analyst Role Toronto
🏢 TMX Group
📍 Toronto