Become a pivotal part of guest engagement at Fairmont Chateau Whistler as Guest Services Captain. Your passion for hospitality will set a standard in service, making guests feel cherished. This full time, permanent role starting in August 2026 involves leading the Guest Services team to uphold high service standards. You will handle guest concerns, manage budgets, and ensure seamless operations, aiding guests about the hotel's facilities in an engaging manner. Key Responsibilities:
Lead and motivate the Guest Services team
Address guest concerns with urgency and care
Attend and contribute to departmental meetings
Support budget management and staff scheduling
Help guests navigate hotel facilities effectively Requirements:
Valid Class 5 BC Driver's License required
Class 4 BC Driver's License preferred
Prior leadership experience in Guest Services
Experience with Property Management Systems is beneficial
Proficiency in MS Office tools necessary Contribute to creating memorable experiences for guests as a leader at Fairmont Chateau Whistler. #J-18808-Ljbffr