Lead global customer support at Clio, the legal AI technology leader. In this executive role, drive the multi-year strategy to enhance service delivery and customer satisfaction across five global locations.
Clio is searching for a Vice President of Global Customer Support to redefine how we support our clients. This position oversees a team of over 150 professionals and integrates AI technology into the support model. Your focus will be on building high-value interactions while optimizing resources to create a world-class service experience.
Key Responsibilities: • Define multi-year global support strategy • Own P&L;, balancing cost, quality, and growth • Lead and inspire a diverse global support team • Drive AI-first support architecture implementation • Ensure world-class service standards across the company
Requirements: • 12+ years in customer support leadership • Proven experience in managing large global teams • Hands-on experience with AI support technologies • Robust understanding of SaaS operations and metrics • Excellent executive communication and influence skills
Transform Clio's support landscape into a proactive, AI-augmented service engine. #J-18808-Ljbffr
📌 Vice President Global Customer Support at Clio (Winnipeg)
🏢 Clio
📍 Winnipeg
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