Explore a meaningful role at CCTS as a Customer Service Representative, crucial for supporting consumers in telecom and television services. Engage with customers through calls and written communication. Our current role is talent pooling for future openings in this full time, permanent position. Candidates who are interested in being considered for opportunities are encouraged to apply. Your robust listening and problem-solving skills will aid in effective issue resolution and customer satisfaction. Key Responsibilities:
Respond to live customer inquiries via phone
Provide updates on the status of complaints
Determine complaint eligibility according to guidelines
Maintain confidentiality and manage sensitive data
Contribute to impartial complaint handling processes Requirements:
At least a high school diploma or recognized equivalent
Minimum of 1-year customer service experience required
Proficient in using Windows and other software
Comprehensive knowledge of MS Office suite
Preference for bilingual applicants (French and English) Bring your expertise in customer service to CCTS and help uphold our values of fairness and effective resolution. #J-18808-Ljbffr

📌 Join Ccts As Customer Service Representative Ottawa (Canada)
🏢 Commission for Complaints for Telecom-television Services (CCTS-CPRST)
📍 Canada