Felix seeks a Remote Customer Experience Coordinator to deliver exceptional support to patients via chat and email. This role offers the chance to shape healthcare interactions meaningfully. As a CX Coordinator, you'll be the crucial link for patients, providing thoughtful responses that enhance their healthcare journey. This position demands quick thinking, agility in navigating systems, and a focus on resolving concerns swiftly and effectively. You will directly influence patient satisfaction and contribute to our mission-driven ethos. Key Responsibilities: - Offer dedicated support through digital channels - Work with pharmacy and medical partners for seamless care - Educate patients during the onboarding process - Efficiently use internal tools for problem resolution - Identify trends and areas for improvement in patient care Requirements: - Proven experience in customer support roles - Practical understanding of AI tools beyond typical usage - Bonus: Experience in digital health or with Intercom - Excellent communication skills - Independent, inquisitive problem-solver Join Felix's mission to enhance patient care across Canada in a collaborative work from home environment. #J-18808-Ljbffr
📌 Remote Cx Coordinator For Felix - Remote (Le Plateau-Mont-Royal)
🏢 Felix
📍 Le Plateau-Mont-Royal
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