Join FacilityOS as a Technical Customer Support Analyst in a hybrid work environment. Respond to inquiries and resolve technical issues, enhancing customer satisfaction globally.

This prospect allows you to play a crucial role at FacilityOS, combining technical support and customer interaction to deliver excellence. You will need robust communication skills and a detail-oriented approach to handle complex customer challenges effectively. The role is designed for individuals who enjoy troubleshooting and collaborating with cross-functional teams.

Key Responsibilities: • Address customer inquiries through email, chat, phone, and video • Diagnose hardware and software issues,



providing timely resolutions • Serve as a subject matter expert for FacilityOS products • Collaborate with internal teams to escalate issues efficiently • Create helpful knowledge-sharing materials for user training

Requirements: • Minimum 2 years in a support role with technical focus • Experience with hardware and software products • Familiarity with customer service tools like Zendesk • Solid organizational skills to manage multiple tasks • Empathetic communication style for customer interactions

Enhance customer support capabilities at FacilityOS by applying your technical expertise and customer service skills. #J-18808-Ljbffr

📌 Technical Customer Support Analyst Role Winnipeg (Canada)
🏢 FacilityOS
📍 Canada