Felix seeks a Remote Customer Experience Coordinator to deliver exceptional support to patients via chat and email. This role offers the chance to shape healthcare interactions meaningfully. As a CX Coordinator, you'll be the crucial link for patients, providing thoughtful responses that enhance their healthcare journey. This position demands quick thinking, agility in navigating systems, and a focus on resolving concerns swiftly and effectively. You will directly influence patient satisfaction and contribute to our mission-driven ethos. Key Responsibilities:
Offer dedicated support through digital channels
Work with pharmacy and medical partners for seamless care
Educate patients during the onboarding process
Efficiently use internal tools for problem resolution
Identify trends and areas for improvement in patient care Requirements:
Proven experience in customer support roles
Practical understanding of AI tools beyond typical usage
Bonus: Experience in digital health or with Intercom
Excellent communication skills
Independent, inquisitive problem-solver Join Felix's mission to enhance patient care across Canada in a team-oriented work from home setting. #J-18808-Ljbffr

📌 Remote Cx Coordinator For Felix Montreal
🏢 Felix
📍 Montreal