Become a Platform Support Analyst I, focusing on application support for Azure travel solutions. Ensure effective user support, monitor performance, and enhance documentation processes for seamless operations. In this role, you will play a key part in assisting over 1600 travel experts. Responsibilities include addressing user inquiries, managing ticket escalations, and providing training to users. Close collaboration with cross-functional teams will be crucial for resolving issues efficiently. Key Responsibilities:
Take ownership of user inquiries related to applications
Escalate unresolved tickets to development teams
Create and sustain comprehensive documentation
Communicate issues clearly with teams and stakeholders
Monitor application performance for potential problems Requirements:
1+ years in application or technical support roles
Robust troubleshooting and analytical skills
Familiarity with software support processes
Ability to work in shift rotation, including weekends
Intermediate technical skills in relevant software Support travel specialists by enhancing application efficiency and user satisfaction through proactive problem management. #J-18808-Ljbffr

📌 Technical Support Analyst For Travel Apps Toronto
🏢 TripArc
📍 Toronto