Become a key player at Felix, a pioneer in digital healthcare, as a Customer Experience Specialist. This remote chance involves engaging with patients via chat and email for personalized support. You will serve a significant role in shaping patient interactions and ensuring they feel valued and understood. This position allows you to solve issues independently while providing crucial guidance at every step of their healthcare journey. Your contributions will directly influence patient satisfaction and service quality. Key Responsibilities:
Deliver personalized support through various communication channels
Collaborate with healthcare teams on patient care solutions
Assist patients in navigating onboarding and processes
Evaluate and improve AI-generated response quality
Gather patient feedback to refine service delivery Requirements:
Proven experience in customer support, preferably in high-volume settings
Knowledge of Intercom Helpdesk or related systems
Digital health experience is advantageous
Must be available weekends, specifically Saturday to Wednesday
Excellent verbal and written communication Make a meaningful impact in digital healthcare as part of Felix's supportive team. #J-18808-Ljbffr

📌 Cx Specialist Role In Digital Healthcare Montreal
🏢 Felix
📍 Montreal