Support customers in both English and French as a Bilingual Customer Support Specialist located in Markham. Enjoy a hybrid schedule, balancing office time with work from home. Our client is on the lookout for a dedicated Bilingual Customer Support Specialist for a one-year contract role that could lead to a permanent position. This role is essential for providing excellent service in a B2B context, processing orders, and collaborating on enhancing customer interactions across platforms. You'll make a difference in client experiences every day. Key Responsibilities:
Offer bilingual assistance via phone and email channels
Process customer orders accurately and resolve inquiries
Guide new customers through the online ordering process
Partner with team members to elevate customer experience
Ensure high standards of service are consistently met Requirements:
Bilingual fluency in English and French
Experience working in a B2B workplace
Post-secondary degree is required
Familiarity with SAP ECC or similar systems
Experience in a contact center workplace preferred Bring your attention to detail and customer-focused mindset to a rewarding role! #J-18808-Ljbffr

📌 Bilingual Customer Support In Markham (Canada)
🏢 Quantum Management Services
📍 Canada