Salary Range: $45,000.00 To $50,000.00 Annually Position Title: Quality and Service SpecialistDepartment: Cleaning OperationsReports To: Manager, Cleaning Operations About the role You saw "Quality and Service Specialist" and pictured someone walking around with a checklist, ticking boxes. Half right. The checklist is the easy part. The job is catching the problem before the client does, fixing it, and making sure it doesn't happen again. This role leads Cleaning Leads and Cleaning Supervisors across your assigned portfolio. You own quality, you own labor cost, you own the vendor relationships, and you're the one who talks to the client when something needs to be said. If the standard isn't being hit, that's on you to fix, not just flag. Why this role A massive prospect for your career. You lead people from day one. Cleaning Leads and Supervisors report to you, and you get real ownership over how your portfolio performs, quality, cost, and client satisfaction all in your hands. An amazing company to work for.



Impact has been in this business for over 70 years. Our employee NPS sits at +52. Our turnover runs near 30% against an industry average near 300%. We're family-owned, no outside capital, nobody above us telling us how to treat our people. A people-first organization. We hire for character over credentials. We invest in developing the people who work here, and we notice when someone's doing the job right. Meet Impact Impact Cleaning Services has spent 70+ years building trust by doing the work right and treating clients like partners, not line items. We've grown from an 8-figure business to a 9-figure business, and we did it without losing what made us good in the first place. This role exists because quality doesn't maintain itself. As our portfolio grows, we need people on the ground who catch problems early, coach the teams doing the work, and keep every

📌 Quality And Service Specialist (Toronto)
🏢 Impact Cleaning Services
📍 Toronto