Become a Customer Support Specialist at Ribbon, where you enhance customer success through expert troubleshooting and support for our AI platform. Located in Toronto, this role is essential for client engagement. As an entry-level specialist, you will be the key contact for customers facing challenges with our hiring platform. Collaborating across Customer Success, Product, and Engineering, you will work on resolving queries, onboarding clients, and improving overall user experience. This role suits anyone passionate about technical support and customer service. Key Responsibilities:
Offer immediate support for customer and candidate inquiries
Partner with Product and Engineering on technical resolutions




Engage in onboarding and customer enablement tasks
Create and update troubleshooting and help documentation
Gather and report user feedback to enhance product Requirements:
1–3 years in a customer support setting
Proficient in identifying and resolving issues
Effective communication with customers and internal teams
Detail-focused and organized in handling tasks
Exposure to HR tech or documentation practices Apply your support skills to improve customer journeys at Ribbon in Toronto. #J-18808-Ljbffr

📌 Ribbon Customer Support Specialist Role Toronto
🏢 Social Leverage
📍 Toronto