Transform customer care experiences as a Customer Care Associate. This role emphasizes both customer service excellence and efficient order management. In your role as a Customer Care Associate, you will respond to inquiries, process orders, and coordinate delivery with a focus on customer satisfaction in a B2B setting. Collaborating closely with various teams is essential for ensuring timely and accurate order fulfillment. You will play a key role in building strong customer relationships via effective and qualified communication. Key Responsibilities:
Answer phone and email inquiries promptly
Accurately process and manage customer orders
Monitor and update order statuses
Coordinate with internal teams for delivery schedules
Maintain thorough records of customer interactions and orders Requirements:
Minimum 2 years in customer service roles required
Education in Business Administration or related fields preferred
Experience in a manufacturing or distribution setting is a plus
Strong written and verbal communication abilities
Proficient in Microsoft Office applications Leverage your customer service skills and contribute to productive order management with our dedicated team. #J-18808-Ljbffr

📌 Customer Service Associate Inb Environment Toronto (Canada)
🏢 Jacobs & Thompson
📍 Canada