Become a Client Support Technician I with NRT, where you will empower customers by resolving technical issues across various platforms. Your role will focus on delivering exceptional customer service through effective communication and support. As a Client Support Technician I, you'll be responsible for troubleshooting and escalating technical issues while managing incoming support requests in a quick-paced setting. This position requires a robust foundation in problem-solving and a commitment to outstanding service, ensuring client satisfaction through every interaction. You will collaborate with both clients and Tier 2 support teams to maintain service quality. Key Responsibilities:
Handle incoming client calls and ensure accurate logging
Troubleshoot and document issues within the ticketing system




Escalate complex problems to Tier 2 support as necessary
Keep the support inbox monitored and follow up promptly
Maintain complete ticket documentation for effective communication Requirements:
Bachelor’s degree or relevant diploma in IT or Computer Science
Understanding of networking basics and operational systems
Experience with logging and managing support incidents
Strong customer service background and communication skills
Attention to detail and technical documentation proficiency Utilize your technical expertise to deliver superior customer support at NRT and help clients navigate their challenges efficiently. #J-18808-Ljbffr

📌 Client Support Technician I At Nrt Toronto
🏢 NRT Technology
📍 Toronto