Join FacilityOS as a Technical Customer Support Analyst in a hybrid work workplace. Respond to inquiries and resolve technical issues, enhancing customer satisfaction globally.
This opportunity allows you to play a crucial role at FacilityOS, combining technical support and customer interaction to deliver excellence. You will need robust communication skills and a detail-oriented approach to handle complex customer challenges effectively. The role is designed for individuals who enjoy troubleshooting and collaborating with cross-functional teams.
Key Responsibilities:
• Address customer inquiries through email, chat, phone, and video
• Diagnose hardware and software issues, providing timely resolutions
• Serve as a subject matter expert for FacilityOS products




• Collaborate with internal teams to escalate issues efficiently
• Create helpful knowledge-sharing materials for user training
Requirements:
• Minimum 2 years in a support role with technical focus
• Experience with hardware and software products
• Familiarity with customer service tools like Zendesk
• Robust organizational skills to manage multiple tasks
• Empathetic communication style for customer interactions
Enhance customer support capabilities at FacilityOS by applying your technical expertise and customer service skills.
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📌 Technical Customer Support Analyst Role Toronto (Canada)
🏢 FacilityOS
📍 Canada