Toonie Tours is seeking an In-Person Guest Experience Coordinator in Calgary to elevate our client interactions and ensure operations run effectively. Your calm demeanor and proactive approach will enrich the tour experience for our guests. As you handle support requests via various channels, you'll also oversee day-of operations to manage the smooth execution of tours. This position is ideal for an organized individual who thrives in managing real-time guest needs, all while working closely with our talented team. Your contributions will help refine processes and enhance our service delivery. Key Responsibilities:
Quickly address and resolve guest concerns across all platforms
Coordinate tour logistics and guide communications




Document issues and successful resolutions for team learning
Ensure guest satisfaction with transparent and accurate information
Support in safeguarding bookings to minimize cancellations Requirements:
Proven experience in guest services and customer care
Robust multi-channel communication skills
Detail-oriented and able to prioritize tasks
Resilience in high-pressure situations
Enthusiasm for learning and process improvement Bring your expertise in guest experience and operations to Toonie Tours as a valued team member in Calgary! #J-18808-Ljbffr

📌 In Person Guest Experience Coordinator Calgary
🏢 Toonie Tours
📍 Calgary