Step into the role of Client Support Analyst at CMiC, addressing customer software inquiries while developing strong professional relationships. Utilize your detail-oriented mindset to manage complex issues effectively.
CMiC is on the lookout for a Client Support Analyst to act as a customer liaison for software-related problems. Your role will involve answering queries, triaging issues according to severity, and providing guidance during investigations. The position requires excellent communication skills in French and a passion for problem-solving to foster product improvements through client feedback.
Key Responsibilities:
• Answer client questions and provide assistance
• Triage and prioritize issues based on client needs




• Facilitate web meetings to diagnose matters
• Test and document software issues thoroughly
• Collaborate actively in project meetings with teams
Requirements:
• College/University Degree
• Bilingual proficiency in French
• Previous experience in a support or service role
• Exceptional analytical and communication skills
• Ability to thrive in a agile work environment
Emphasize your skills in analysis and client service at CMiC, contributing to software excellence and client satisfaction.
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📌 Client Support Analyst Role at CMiC (Toronto)
🏢 CMiC
📍 Toronto