Ignite your career as a Customer Care Representative with Metergy Solutions, where you'll expertly resolve complex billing issues while providing exceptional customer service. Join a team recognized for its commitment to workplace excellence. This role in Markham, moving to North York by the end of 2026, is tailored for experienced specialists who demonstrate robust critical thinking and attention to detail. As a key player, you will manage escalated customer inquiries and billing corrections, ensuring compliance and customer satisfaction while contributing to the ongoing improvement of service delivery. Key Responsibilities:
Analyze and resolve advanced billing issues independently
Manage complex customer inquiries and ensure data accuracy




Accurately document decisions and interactions
Participate in discussions to improve operational processes
Support email communication with timely responses Requirements:
2+ years in an inbound call center, preferably in Utilities
High school diploma required
Exceptional critical thinking and resolution skills
Demonstrated ability to collaborate in a team setting
Familiarity with Oracle CCB and Microsoft Office Leverage your expertise at Metergy Solutions to drive change in customer care! #J-18808-Ljbffr

📌 Complex Billing Specialist At Metergy Toronto
🏢 Metergy Solutions
📍 Toronto