Become a Bilingual Digital Business Customer Support Agent at TPCA, focusing on customer satisfaction and tech support. This full time position offers work from home outside Ontario or onsite in Waterloo. As part of the Operations Customer Expert team, your primary focus will be on resolving customer concerns related to Audiconnect subscriptions and vehicle issues. You'll leverage your proficiency in English and French to empathize with users while employing Salesforce CRM. Your role will also involve identifying recurring issues and ensuring a high standard of support for all customer interactions. Key Responsibilities:
Resolve Audiconnect vehicle and app login issues
Manage customer cases via Salesforce CRM
Provide assistance to users of varying technical skill levels
Identify and track chronic operational issues
Maintain confidentiality while troubleshooting Requirements:
High school diploma; Bachelor's degree preferred
Bilingual fluency in French and English
Excellent communication and analytical skills
Solid computer literacy and technical knowledge
Ability to adapt and multitask in a busy setting Bring your bilingual expertise and enthusiasm for technology to TPCA's customer support team! #J-18808-Ljbffr