Join TD Insurance as a Bilingual Claims Specialist in Ottawa, Ontario, helping clients navigate their claims with expertise. Contribute to an exceptional level of customer service in a energetic, supportive team.
In this role, you will engage with customers in both English and French, ensuring their needs are met and providing accurate claims guidance. Your proactive approach will help improve overall client experiences while maintaining confidentiality and following regulations.
Key Responsibilities:
• Discuss claims concerns with customers effectively
• Deliver claims advice and escalate issues appropriately
• Manage workload efficiently to meet SLAs
• Ensure accurate documentation of client intents
• Participate in process improvement opportunities
Requirements:
• Bilingual in English and French is essential
• College/University degree preferred
• At least 2 years of relevant claims experience
• Familiarity with insurance claims processes
• Ability to handle confidential information responsibly
Bring your bilingual skills and customer-focused mindset to TD Insurance in Ottawa's vibrant workplace!
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📌 Bilingual Claims Specialist Ottawa
🏢 Sécurité Nationale Compagnie d'Assurance
📍 Ottawa