Become a Guest Services Specialist at Genesis Downtown Toronto, where you turn inquiries into exceptional luxury experiences. Your communication skills will play a pivotal role in welcoming guests to our dealership. As a Genesis Concierge & Service BDC Coordinator, you will be the face of our hotel-quality service. This role requires an aptitude for building relationships and understanding client needs while supporting operational excellence across various customer service channels. Key Responsibilities:
Act as the primary welcome point for arriving guests
Handle inbound and outbound customer communications
Schedule and manage service appointments efficiently
Assist in providing guests with necessary care and updates
Track lead activity and ensure client information accuracy Requirements:
High school diploma or equivalent minimum
Robust, persuasive communication skills essential
Proficiency in CRM systems and Microsoft Office required
Prior experience in luxury retail or automotive services a plus
Must be adaptable to cover different shifts as necessary Deliver outstanding service and create memorable experiences for guests by leveraging your skills at Genesis Downtown Toronto. #J-18808-Ljbffr

📌 Genesis Downtown Guest Services Specialist Toronto
🏢 DAG | Downtown AutoGroup
📍 Toronto