Lead a thriving Claims Approvals team as a Team Leader at Southern Cross Health Insurance in Aotearoa New Zealand. Your expertise will uplift service delivery and operational excellence.

In this exciting 12-month secondment, you will guide a team of up to 12 consultants, focusing on building capabilities and ensuring high service quality. Your leadership will directly impact member satisfaction through effective management of complex inquiries and fostering a supportive team environment. Making data-driven improvements will be key to your role.

Key Responsibilities:



• Develop a high-performance team to achieve service excellence • Lead management of complex member inquiries and complaints • Conduct quality assurance reviews and performance analysis • Ensure alignment with compliance and risk policies • Facilitate continuous improvement across Member Services

Requirements: • Experience leading teams in customer service or financial sectors • Proven ability to coach and mentor for high performance • Solid conflict management skills in customer interactions • Good understanding of compliance and operational risks • Excellent communication and stakeholder engagement skills

Join Southern Cross to make a meaningful impact for members and your team. #J-18808-Ljbffr

📌 High-Performing Claims Team Leader (Winnipeg)
🏢 Southern Cross Health Insurance
📍 Winnipeg