Step into a rewarding career as a Customer Service Agent with Serco Canada, supporting applicants in Ontario through the driver examination process. This role involves document assessment and exceptional customer service delivery. You will evaluate eligibility, assist with various licensing classes, and maintain client information confidentiality as part of your essential duties. Candidates must have solid judgment, bilingual capabilities in French and English, and a robust background in customer service to excel. Key Responsibilities:
Assess driver licence eligibility and documentation validity
Provide support for all classes of driver's licences
Conduct vision screenings and administer required tests
Schedule and manage road tests appropriately
Ensure compliance with operational standards Requirements:
Successful completion of the Customer Service Agent training
GED or high school diploma essential
Valid Ontario Class G driver’s licence required
Bilingual in French and English needed
Minimum 2 years of demonstrated customer service experience Leverage your customer-focused skills to enhance driver examination services at Serco Canada. #J-18808-Ljbffr