Join Xplore Inc. as a Bilingual Technical Support Specialist, where your customer service prowess meets technical troubleshooting. Help improve broadband experiences through creative solutions. Xplore Inc. is on the lookout for bilingual candidates to address customer needs through effective technical support. This role involves diagnosing and resolving connectivity challenges while maintaining a solid understanding of Xplore's array of products and services. You'll document customer interactions, track issues, and work alongside various internal teams to ensure swift resolutions. Key Responsibilities:
Provide advanced troubleshooting for internet and network services
Collaborate with teams for escalating unresolved technical issues
Document all customer interactions for accurate follow-through
Uphold a comprehensive knowledge of Xplore's product offerings
Recognize and recommend sales opportunities based on customer inquiries Requirements:
Must be bilingual in French and English
Completion of post-secondary education or equivalent
Previous experience in contact center or customer services
Knowledge of troubleshooting methods and systems
Proficiency in Microsoft Operating Systems; MAC/Linux knowledge preferred Bring your bilingual expertise to enhance customer interactions and technical service delivery at Xplore Inc. #J-18808-Ljbffr