Enhance client experiences as a Client Operations Program Manager with Open Text. Play a crucial role in utilizing feedback management systems and defining CX strategies for measurable outcomes.

At Open Text, we seek a Client Operations Program Manager for the GTS Operations team. This role requires hands-on expertise in feedback management platforms and a solid grasp of customer experience best practices. Your insights will drive improvements in client journeys and business decisions through analytics and storytelling.

Key Responsibilities:
Manage feedback management platform and survey processes
Design CX dashboards, reports, and scorecards
Define measurement strategies and VoC methodologies
Analyze client feedback for trends and insights
Translate data into narratives for various audiences

Requirements:
Bachelor’s degree in a relevant field or equivalent experience
Experience with Forsta or similar systems
Knowledge of CX and VoC best practices
Solid analytical skills and data interpretation
Excellent written and verbal communication skills

Leverage your expertise in feedback management and analytics to shape client experiences at Open Text.
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📌 Client Operations Program Manager At Opentext London
🏢 Socket.dev
📍 London