Enhance goeasy's quality assurance initiatives as a Senior Manager located in Mississauga. Spearhead a tech-savvy QA program dedicated to improving customer experiences daily.
This leadership role demands a proven track record in quality assurance and the development of improvement strategies. You'll be at the forefront of creating data-driven insights and coaching teams to maintain excellence across operations like sales and customer service. Drive a culture of problem solving and accountability.
Key Responsibilities: - Develop and implement a comprehensive QA strategy across operations - Establish QA governance frameworks and performance metrics - Coach and manage a team of QA professionals - Integrate AI tools for enhanced monitoring and insights - Present data analytics to stakeholders for informed decisions
Requirements: - 5 to 10 years in quality assurance or related fields - Previous experience scaling QA frameworks - Robust skills in data analysis and BI tools - Excellent communication and leadership abilities - Financial industry experience preferred
Be a pivotal force in goeasy's journey to quality excellence through cutting-edge practices.#J-18808-Ljbffr
📌 Lead Qa Manager At Goeasy Winnipeg
🏢 goeasy
📍 Winnipeg
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