Join DHL Canada as an ICCC Manager in Brampton, Ontario, where you will elevate the customer experience through data-driven strategies and cutting-edge project management.
In your role, you will champion the Insanely Customer Centric Culture (ICCC) agenda and drive the effective usage of the ICCC+ tool. With at least 7 years of relevant experience, your analytical skills in SQL, Python, and Power BI will support the Voice of the Customer initiatives.
Key Responsibilities:
Drive the execution of the ICCC strategy across Canada
Facilitate monthly meetings and stakeholder coordination
Provide actionable insights through advanced VOC analytics
Develop dashboards and reporting tools for executives
Lead initiatives for improved NPS and customer satisfaction
Requirements:
7+ years of project management experience
University degree (preferably in Data Science)
Proficient in SQL, Power BI, and database management
Solid communication and influencing skills
Certification as Senior Advisor/Advisor is an asset
Lead enhancements in customer service quality as an ICCC Manager at DHL Canada.
📌 Iccc Manager Role At Dhl Canada Brampton
🏢 DHL Express
📍 Brampton
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