Join a energetic team as an AI-Focused Content Design Specialist, crafting knowledge assets tailored for AI-driven settings. Your technical writing expertise will enhance insights and resources.

You'll develop and maintain various knowledge management resources, ensuring they meet high standards of accuracy and usability. Collaborating with experts across Product, AI, and Customer Success domains, you'll translate complex product updates into user-friendly content.

Your familiarity with SaaS platforms will be essential for success in this role.

Key Responsibilities:
Develop knowledge base articles and reference materials
Ensure ongoing content accuracy and discoverability
Create performance support content for teams




Analyze feedback and AI performance for content optimization
Administer knowledge systems based on user needs

Requirements:
Proven experience in knowledge management within a SaaS context
Competency with tools like Intercom and Helpjuice
Knowledge of HTML and CSS, preferred Markdown skills
Robust technical documentation capabilities
Ability to work collaboratively with multiple teams

Utilize your content design skills to shape the future of AI-enabled knowledge resources and drive customer success.
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📌 Ai Focused Content Design Specialist Vancouver
🏢 Jobtailor
📍 Vancouver