The Front Desk Assistant, Service Hub – TWU Richmond campus serves as a central access point for university services at TWU. This role provides front line support by answering some basic questions through phone, email, ticketing systems, chat, and in person interactions at the front desk.

The role provides frontline service at the Richmond campus while actively contributing to centralized Service Hub functions, including resolving Tier 1 service requests through the online ticketing system, supporting shared service queues, and providing phone coverage as needed.

Working under the guidance of the service hub staff, the Attendant helps maintain a welcoming, responsive, and skilled front desk experience.

Key Areas of Accountability
Serve as the primary Service Hub representative at TWU Richmond
Welcome students, faculty, staff,



and guests in a manner reflective of TWU’s culture and mission
Respond to walk-ins, switchboard calls, general inquiries in person, by phone, and online while upholding SLAs
Maintain qualified presence and service consistency aligned with Service Hub Standards

Key Interactions

Reports: Not Applicable

Job Standards and Requirements

Knowledge and Skills:
Excellent communication both in person, written and over the over the phone (In English)
Able to problem solve
Detail-Oriented, robust organizational skills
Self -starter, able to work independently
Administrative experience or call center experience would be considered an asset.
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📌 Front Desk Assistant, Service Hub Richmond
🏢 TWU group
📍 Richmond