Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are currently seeking Customer Support Specialists to join our Customer Support Team in our Toronto Office. We welcome candidates from a variety of backgrounds and experiences , including early-career professionals, recent graduates, career changers, and individuals looking to build or grow their careers in tech. We’re hosting an in-person hiring event in Toronto on September 15! We’ll first connect with you for a quick phone screen to learn more about your experience and interest in the role. If you’re selected to move forward, we’ll invite you to our hiring event and share all the details you’ll need to know ahead of the day. If you’d like to stand out during the interview process, we encourage you to submit a 60-second video introducing yourself. More details on what to include and how to submit your video will be provided during the application process. What our customer support team does: Clio’s Customer Support team is an incubator for talent in our rapidly growing company. We hire people who are Human and High Performing, who are motivated to provide customers an effortless experience with our products. In addition to becoming product experts, members of our customer support team also educate customers about our products, promoting product and feature adoption. Our team members are smart, technically proficient, and driven. We intentionally foster a unique culture built on growth, empowerment,



and accountability by hiring outstanding people, giving them tools and coaching, and letting them run at their own pace. Members of the Support team receive structured product training, 1:1 coaching and development, and opportunities to learn about other areas of the business. With strong performance and contributions to our team culture, you will earn opportunities to apply your product and technical expertise in other roles within and beyond the Support organization after completing 12-24 months in role. You’ll know that you’re on the path to high performance when you are able to successfully resolve our customers’ technical questions, consistently beat targets, and coach a recent hire through their onboarding questions. The Customer Support team is the best place to learn our products, help our customers and teammates, and launch your career at one of Canada’s fastest growing companies! What you'll be doing: Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email addresses. In-house performance coach, Katie, helps Clions accelerate their career development. At Clio, we’re creating a human and high performing culture. That means you’ll be encouraged and supported to do your best work. Find out what keeps us grounded. Learn more. Redefining support by helping law firms solve complex business problems. Every day I am surrounded by a group that keeps me laughing, but also inspires me with their hard work and ingenuity. Everyone here goes out of their way to help each other learn and grow. #J-18808-Ljbffr

📌 b Customer Support Specialist Iii - Dental (Toronto)
🏢 Clio
📍 Toronto