Service multiple customer locations on a designated route Receive and stock purchased products at designated customer locations Scan orders as inventory is depleted to maintain proper stocking levels Ensure inventory locations are properly labeled and quantities are accurate Resolve customer problems promptly and accurately according to Grainger policy and procedure Comply with Grainger and facility safety and inspection requirements Meet defined KPIs Perform machine break/fix activities at customer sites Plan and execute customer inventory projects Collect accurate inventory information to support KeepStock implementation Assist with staging, labeling, and organizing products at customer sites Complete product relocation and discontinuation processes Travel as required Perform assigned branch responsibilities Generate new orders by identifying additional product needs and spot-buy opportunities Execute the onsite service component of account strategies Work with sales partners to improve customer experience and increase business Requirements

High School Diploma/GED 3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) setting Self-motivated, with high energy and dedication to customer service and sales growth Must be comfortable on daily use of technology Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners Demonstrated ability to apply strong judgment, independent problem-solving skills,



and understanding of Grainger’s Core Value Proposition Ability to handle various technical and operational issues Ability to operate in a rapidly changing environment Excellent verbal and written communication skills Background checks and drug screening may be required May be required to use a personal vehicle for transportation with valid insurance meeting Grainger’s standards May be required to attend customer sites and wear required personal protective equipment (PPE), including potentially a hard hat and steel-toed safety boots May be required to meet clean-shaven or trimmed facial-hair requirements for N95 or other close-fitted PPE May be required to submit to customer alcohol and drug screening procedures for onsite access Core Competencies

Demonstrates strong customer service and sales growth capabilities while effectively managing inventory and operational tasks. Proficient in problem-solving and collaboration within a dynamic environment, ensuring compliance with safety and procedural standards. Highest-signal resume keywords

Customer Service Experience Inventory Management Problem-Solving Skills Collaboration Skills Sales Growth ATS Optimization Keywords

Hard Skills

Inventory Scanning Machine Break/Fix Activities Product Staging Product Labeling Order Generation KPI Achievement Technical Issue Resolution Operational Compliance Soft Skills

Self-Motivated Excellent Communication Skills Tact and Diplomacy Certifications & Qualifications

High School Diploma/GED Industry Keywords

Grainger Policy Customer Experience Retail Environment Warehouse Environment Tools & Technologies

Technology Utilization Personal Protective Equipment (PPE)

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📌 Field Operations Associate II (Winnipeg)
🏢 Jobtailor
📍 Winnipeg