Elevate your customer service career with Actionstep as a Customer Support Analyst. Utilize your expertise in SaaS support to enhance user experiences across Pacific and Mountain time zones.

As a pivotal member of Actionstep’s support team, you will address inquiries and manage tickets efficiently. With a focus on technical problem-solving, you will engage with customers through live chats, phone calls, and screen sharing. Coordinating with internal teams to ensure prompt resolutions is key in this role.

Key Responsibilities:



• Manage and prioritize a queue of customer support tickets • Investigate and resolve issues via various communication channels • Adopt a proactive 'First Time Right' approach to solutions • Escalate tickets to appropriate teams with essential details • Provide regular updates to users on active issues

Requirements: • Minimum 3 years in a customer support or help desk role • Experience in multi-level support teams, ideally SaaS-focused • Robust communication skills for diverse stakeholder interactions • Agile mindset with technical adaptability • Proven ability to manage multiple priorities effectively

Support the legal community through exceptional service at Actionstep. #J-18808-Ljbffr

📌 Customer Support Analyst at Actionstep (Winnipeg)
🏢 Actionstep
📍 Winnipeg