Job Summary

The Business Analyst examines the identified needs and explores possible solutions while considering best practices and various constraints. He or she participates in the whole project life cycle; analysis, configuration, implementation, training, and support as needed.

Key Accountabilities

- Collect, analyze and document business needs;

- Provide support;

- Coordinate deployment and execution;

- Recommend added value solutions to meet the company needs;

- Prepare and facilitate training for users as needed;

- Map out processes.

Job Requirements

- Bachelor's degree in engineering, business administration or an equivalent combination of education and experience;

- Minimum experience of 5 years in a similar position;

- Knowledge of the Microsoft Office suite and Visio

- Knowledge of the ServiceNow platform an asset;

- Excellent analytical and problem-solving skills;

- Ability to work on various projects at the same time;

- Positive oral and written communication skills and interpersonal communication skills;

- Rigour and process orientation;

- Leadership, autonomy and versatility;

- Ability to work under pressure with stakeholders from different levels and departments.

📌 Business Analyst (Mount Royal)
🏢 Dollarama
📍 Mount Royal