Elevate employee experiences at lululemon as a Senior Director of People Experience Delivery. Lead service transformation while ensuring operational excellence and a focus on employee-centric culture.

In this strategic role, you will oversee Tier 0/1 service delivery within the People Solutions team. You will be accountable for enhancing employee and leader support, implementing performance metrics, and managing knowledge for consistent quality. Collaborate with key stakeholders to drive service evolution and transform the employee experience across lululemon.

Key Responsibilities:
• Drive Tier 0/1 service delivery performance and operational excellence
• Oversee employee support channels and coordinate intake processes
• Establish quality standards and monitor service metrics




• Lead process improvement and service simplification initiatives
• Partner with stakeholders for transformation and capability delivery

Requirements:
• 10+ years in HR service delivery or related field
• Proven experience leading complex change initiatives
• Robust operational execution and strategic thinking
• Exceptional leadership and relationship-building skills
• Experience with HR technologies or vendor partnerships

Make an impact in enhancing employee experiences and operational effectiveness at lululemon.
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📌 Senior Director, Employee Experience at lululemon (British Columbia)
🏢 Lululemon
📍 British Columbia