SALES SUPPORT SPECIALIST

Build Relationships. Solve Problems. Make an Impact.

Westpoint Sales Inc. is looking for an experienced, motivated, and customer-focused Sales Support Specialist to join our growing team.

This is not a traditional order-entry or customer service position.

Our customers come to us with real-world construction challenges, custom product requirements, and project-specific needs. Our job is to understand what they are trying to accomplish, find the right solution, and make it happen.

If you enjoy solving problems, working with customers, learning products, and taking ownership, this could be an excellent opportunity for you.

THE OPPORTUNITY

As a Sales Support Specialist, you will play an important role within our sales organization, working directly with customers across the commercial construction and land development industries.

You will manage a wide variety of customer inquiries—from straightforward product requests to complex, custom project requirements. Working closely with customers, suppliers, and our outside sales team, you will research products, develop solutions, provide pricing and specifications, and help move opportunities forward.

No two days are the same.

The successful candidate will have the opportunity to develop a deep understanding of our products, customers, suppliers, and the industries we serve while becoming an integral part of our sales team.

WHAT YOU'LL DO

- Serve as a key point of contact for B2B customers, providing responsive, knowledgeable, and qualified sales support.
- Manage customer inquiries from the initial request through to resolution.
- Work primarily with custom and project-specific inquiries requiring detailed product specifications and tailored solutions.
- Understand customer requirements and identify practical, cost-effective product solutions.
- Research product specifications, availability, pricing, and alternatives using internal resources and supplier relationships.
- Clearly communicate product solutions, pricing, specifications, and timelines to customers.
- Set realistic expectations and ensure commitments are followed through.
- Work closely with our outside sales team on larger, more complex, and strategic opportunities.




- Identify opportunities to expand customer inquiries into additional sales opportunities.
- Build and maintain strong, long-term relationships with customers and supplier partners.
- Maintain accurate information within quoting, inventory, and customer management systems.
- Take ownership of customer issues and see them through until a solution is delivered.

WHAT MAKES YOU SUCCESSFUL

We're looking for someone who doesn't need to be told what to do next.

You are naturally curious, resourceful, organized, and solution-oriented. When you don't know the answer, you know how to find it. You're comfortable asking questions, researching options, collaborating with others, and doing what it takes to get the right result.

You also understand that great customer service isn't always about having an immediate answer. It's about communicating clearly, setting expectations, taking ownership, and following through.

The ideal candidate will have:

- 5+ years of experience in sales support, inside sales, customer service, or a related position.
- Experience in construction, industrial, building products, manufacturing, or a related industry is strongly preferred.
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Exceptional attention to detail.
- Strong problem-solving and critical-thinking skills.
- The ability to manage multiple priorities in a fast-paced environment.
- A proactive, self-motivated approach.
- The confidence and professionalism to communicate directly with customers, suppliers, and sales professionals.

TECHNOLOGY & DIGITAL SKILLS

You don't need to be an IT expert, but you should be comfortable with technology and quick to learn new systems.

Experience with the following would be an asset:

- Microsoft Excel — intermediate level or better
- Inventory management systems




- Quoting and estimating software
- CRM and sales databases
- Microsoft Office / Microsoft 365
- Social media and digital marketing
- Basic graphic design

Most importantly, you should be someone who embraces technology and learns new tools quickly. WHY WESTPOINT?

At Westpoint, we believe our success starts with our people.

We are a relationship-driven, entrepreneurial organization that values initiative, accountability, teamwork, and doing what is right for our customers.

We don't believe in putting people inside a rigid . We want team members who are willing to think, contribute, challenge the status quo, and help us continue to improve.

At Westpoint, you'll have the opportunity to:

- Work directly with customers and industry professionals.
- Develop extensive product and industry knowledge.
- Work alongside an experienced outside sales team.
- Build meaningful relationships with customers and suppliers across the industry.
- Take ownership of projects, opportunities, and initiatives.
- Expand your responsibilities as you grow within the organization.
- Contribute ideas and make a meaningful impact on our business.
- Be part of a team that is committed to growth and exceptional customer service.

THE RIGHT FIT

We're looking for someone who can genuinely say:

"I'll figure it out."

Maybe you don't know the answer yet. That's okay.

You know how to find it.

If you're someone who enjoys helping customers, solving problems, learning new things, and taking ownership of your work, we'd like to meet you.

If you're ready for your next opportunity and want to join a team focused on growth, relationships, customer service, and doing things the right way, we want to hear from you.

WHAT WE OFFER

Location: Vancouver, BC

Hours: Monday–Friday, 8:00 AM–4:00 PM

Compensation: Competitive salary

Benefits: Comprehensive benefits package

APPLY TODAY

Please submit your resume along with a brief introduction outlining why you believe you would be a strong fit for the Sales Support Specialist position at Westpoint Sales Inc.

We’re looking for more than someone to fill a position. We’re looking for someone who wants to be part of building what comes next.

📌 Sales Support Specialist (Burnaby)
🏢 Westpoint Sales
📍 Burnaby