Rivercity Tech is an established Saskatchewan managed IT company. We're the crew that small and medium businesses across the province call when they'd rather not think about their tech at all. We handle the whole stack: IT support, infrastructure, and cybersecurity, and we're in it for the long haul with our clients, not the quick fix. Good people, good work, and a team that actually likes showing up.

The role

You're the top of our service desk and the person the team brings the problems they can't crack. You're a self-starter who takes an issue from the first ticket to the finish line without being chased. You'll own the toughest escalations, run client projects end to end, and partner with our CTO on the complex, high-impact work. You're the senior the whole helpdesk leans on.

What you'll do

Own the toughest escalations across Microsoft 365, Windows Server, networking, virtualization, and security

Be the final escalation tier on the service desk — our Support Analysts and Systems Analysts bring you their hardest issues

Execute and own client projects to completion (migrations, deployments, security hardening, M365 work)

Self-start: see what needs doing and carry it across the line

Document standards and fixes so the whole team gets better

Mentor and support our Support Analysts and Systems Analysts

Partner with the CTO on project delivery and technical direction

What you bring

4+ years in senior IT support or systems administration,



ideally at an MSP

Solid, hands-on skills across Microsoft 365, Windows Server, networking (firewalls, VLANs, VPN),

and virtualization (Hyper-V/VMware)

A true self-starter mindset — you own issues end to end and don't let them drop

Comfort running and owning projects to completion

Clear, friendly communication with clients and teammates A valid driver's license and a reliable personal vehicle

Nice to have

Advanced Microsoft certifications (Azure/M365), CompTIA Security+, Network+ or equivalent

Advanced security tooling experience (EDR/MDR, SIEM), backup/DR

Advanced PowerShell scripting and PSA/RMM platform experience

Why join us A senior, high-trust seat where your work genuinely matters

Work alongside a strong CTO and a tight-knit local team A stable, growing Saskatoon MSP with a great client base

Benefits, and a genuinely senior seat with real ownership and room to grow The benefits

Not the vague kind — here's the actual package:

30 days (six weeks) of paid time off every year — yes, really

Health, dental, and vision coverage (50% covered)

Health Spending Account ($500/year) plus Wellness Spending Account ($250/year)

RRSP matching up to 5% of your salary

Free parking at Innovation Place

How to apply

Send your resume and a short note on why this role interests you through our careers page. https://rivercitytech.ca/careers/

📌 System Engineer (Saskatoon)
🏢 Rivercity Technology Services
📍 Saskatoon