Back to Jobs

Client Service Assistant Manager

Posted September 4, 2026 | J.Crew Factory | Full-time

Apply online

Job Summary

As an Assistant Manager, you're a part of the leadership team. You help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You'll provide immediate feedback and coaching to the sales team to maximize performance. You will also collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed.

What You’ll Do

Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.

Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)

Manage store operations, systems, and technology while ensuring accountability.

Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.

Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.

Ensure the team is always on track to exceed goals and provide best-in-class customer service.

Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.

Come up with innovative ways to engage the community and build loyalty through events.

Can step into a variety of roles on the sales floor, if needed.

Who You Are

Have 1-2 years of retail management experience with a similar scope.

Passionately support our brand, customers, and teams.

Stay up to date with current fashion trends and industry developments.

Embrace teamwork, flexibility,



and courtesy while executing tasks.

Innovate and champion new ideas while navigating uncertainty, demonstrating robust problem-solving skills.

Have scheduling flexibility, including nights, weekends and holidays.

Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Some Perks and Benefits

Part-Time

Competitive base pay and bonus programs

Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell

Entertainment, travel, fitness, and mobile technology discounts

401(k) plan with company matching donations

Medical and Prescription coverage

Full-Time

Competitive base pay and bonus programs

Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell

Competitive Paid Time Off (PTO) plan, including paid holidays

401(k) plan with company matching donations

Medical, dental, prescription, vision, and life insurance

Entertainment, travel, fitness, and mobile technology discounts

Get the latest from Fashion Outlets of ChicagoFor a smart & stylish inbox!

Enter your email to sign up for our newsletter.

This site uses cookies and related technologies, as described in our privacy policy, for the purposes that may include site operation, analytics, enhanced user experience, or advertising. You may choose to consent to our use of these technologies by using the “Accept” button, or manage your own preferences throughout the “Manage settings” button. You may choose to decline consent to our use of these technologies by using the “Decline” button; however selecting this option still enables Required Cookies because they are necessary for the site to function, and you consent to our use of Required Cookies by continuing to use the site.

CHAT

📌 Client Service Assistant Manager (Moose Factory)
🏢 Outlet Fashion
📍 Moose Factory