About The Company

Foundever is a global leader in customer experience management, dedicated to delivering exceptional service solutions to a diverse range of industries including automotive, healthcare, insurance, and legal sectors. As part of the Foundever Group, Assistance Services Group (ASG) specializes in providing enterprise-wide assistance that ensures clients' customers, employees, and citizens receive timely, professional, and empathetic support. With a commitment to building positive and lasting relationships, Foundever operates 24/7 service centers worldwide, leveraging innovative technology and a customer-centric approach to foster trust and satisfaction.

The company values diversity, inclusion, and ethical practices, striving to create a work environment where all associates are supported, developed, and recognized for their contributions.

About The Role

We are seeking a dedicated and professional Customer Service Representative to join our dynamic team in a full-time, work-from-home capacity. In this role, you will serve as the trusted voice for a major automotive brand, providing exceptional support to vehicle owners. Your primary responsibilities include addressing concerns related to warranty coverage, repairs, dealership issues, and vehicle features.

The ideal candidate will possess strong communication skills in both English and French, demonstrating empathy, problem-solving abilities, and adaptability to handle a variety of customer inquiries effectively. This position offers an excellent opportunity to work remotely, enjoy comprehensive training,



and be part of a supportive community focused on engagement and recognition. The role supports current business operations and requires flexibility to work various shifts, including nights, evenings, and weekends.

Qualifications

- Must reside in Canada
- Minimum age of 18 years
- High school diploma or equivalent
- At least 6 months of experience in customer service
- Ability to work flexible shifts, including nights, evenings, and weekends
- Must pass a background check
- Strong verbal and written communication skills in both French and English
- Proficiency in MS Office 365, MS Teams, and a Microsoft Windows environment
- Ability to navigate multiple systems and understand tools like Google Maps or similar
- Strong problem-solving skills, empathy, adaptability, and reliability

Responsibilities

- Provide exceptional customer service by addressing vehicle owners' inquiries regarding warranty coverage, repairs, and dealership issues
- Listen calmly and respond effectively to customer concerns, offering appropriate solutions
- Maintain detailed and accurate records of customer interactions and transactions
- Utilize multiple systems and tools to assist customers efficiently
- Collaborate with team members and management to ensure customer satisfaction




- Participate in virtual classroom-style training and ongoing job-specific development
- Adhere to company policies, procedures, and quality standards
- Support the use of approved AI tools to enhance productivity and decision-making
- Maintain a professional and distraction-free home workspace, including webcam presence during training and work hours

Benefits

- Competitive hourly wage ranging from $15 to $19.35 depending on province
- Work from home, saving commuting time and costs
- All necessary equipment provided by the company
- Comprehensive benefits including medical, dental, life, and vision insurance
- Company-matched RRSP contributions
- Paid vacation time
- Complimentary Roadside Assistance membership
- Employee Assistance Program (EAP) and wellness initiatives
- Paid virtual training and continuous career development opportunities

Equal Opportunity Foundever is committed to fostering a diverse, inclusive, and equitable work environment. We are an equal opportunity employer and welcome applications from all qualified candidates. We ensure that all hiring, employment, and advancement practices are conducted without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, or any other characteristic protected by law.

If you require any accommodations during the recruitment process, please communicate your needs with your recruiter. All information shared will be kept confidential and used solely to provide a positive and accessible candidate experience.

📌 Customer Service Representative (Canada)
🏢 Sundayy
📍 Canada