Role Description This is a part-time, remote role for a Customer Support Specialist.

The Customer Support

Specialist will respond to client inquiries via email, chat, and phone, providing clear information about event services, timelines, and processes. They will troubleshoot basic technical issues related to online bookings or virtual event platforms and escalate complex concerns when necessary. Daily responsibilities include documenting interactions, tracking recurring issues, and coordinating with internal teams to ensure timely follow-up and resolution. The role also involves gathering feedback, supporting customer satisfaction initiatives, and contributing suggestions to improve the overall client experience.

Qualifications

- Candidates should possess strong Customer Support and Customer Satisfaction skills, with a client-focused mindset.




- Candidates should possess excellent Interpersonal Skills to communicate clearly, professionally, and empathetically.
- Candidates should possess Technical Support capabilities to assist with basic platform issues and online service navigation.
- Candidates should possess Analytical Skills to identify patterns in customer feedback and help improve support processes.
- Robust written and verbal communication skills, with proficiency in English.
- Comfort working remotely, with reliable internet access and good time management.
- Experience in events, hospitality, or related customer-facing roles is beneficial.
- High school diploma or equivalent required; additional education in communications, business, or a related field is an advantage.

📌 Customer Support Specialis (Canada)
🏢 88 Events
📍 Canada