Overview

Languages

English

Education

- College/CEGEP
- or equivalent experience

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

- Industrial plant
- Aviation/aerospace manufacturing

Responsibilities

Tasks

- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Sell merchandise
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Complete and process international purchase orders
- Review purchase order claims and contracts to determine compliance with company policy

Experience and specialization





Computer and technology knowledge

- Database software
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- SAP (FI/CO / HR / MM / OT SD)
- MS Access
- MS PowerPoint
- JD Edwards
- Spreadsheet
- Electronic mail
- Inventory control software

Additional information

Work conditions and physical capabilities

- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks

Personal suitability

- Punctuality
- Client focus
- Effective interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner

Benefits

Health benefits

- Dental plan
- Disability perks
- Health care plan
- Paramedical services coverage
- Vision care benefits

Financial benefits

- Registered Retirement Savings Plan (RRSP)

Other benefits

- Free parking available

📌 customer service agent (Amherst)
🏢 IMP Aerostructures
📍 Amherst