Overview

Languages

French

Education

- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Computer science
- Computer support specialist

Experience

2 years to less than 3 years

Hybrid

Work must be completed both in person and remotely.

Work setting

- Help desk

Responsibilities

Tasks

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Experience and specialization





Computer and technology knowledge

- Android
- iOS
- Networking hardware
- Internet
- Desktop applications
- Communication software
- MS Windows
- SQL

Additional information

Security and safety

- Criminal record check

Personal suitability

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player

Benefits

Health benefits

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits

Financial benefits

- Bonus
- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)

Other benefits

- Free parking available
- Learning/training paid by employer
- On-site amenities
- In office recreation and activities
- Team building opportunities
- Parking available

📌 user support technician (Saint-Jérôme)
🏢 Groupe CIS Ltée
📍 Saint-Jérôme