Overview

Languages

English

Education

- Secondary (high) school graduation certificate
- or equivalent experience

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

- Hospitality industry
- Hotel, motel, resort
- Rural area

Responsibilities

Tasks

- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs




- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service

Experience and specialization

Computer and technology knowledge

- Multi-line switchboard
- Word processing software
- Central reservation system (CRS)
- Spreadsheet
- Internet

Additional information

Transportation/travel information

- Own transportation
- Public transportation is not available

Work conditions and physical capabilities

- Attention to detail
- Fast-paced workplace
- Standing for extended periods
- Work under pressure

Personal suitability

- Client focus
- Dependability
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Team player

Benefits

Health benefits

- Dental plan
- Health care plan

Financial benefits

- Group insurance benefits

Other benefits

- Parking available

📌 front desk hotel clerk (Edson)
🏢 Travel Lodge By Wyndham
📍 Edson