Categories: Clerical / Administration

Location(s): Meaford

Types: Part Time

POSITION TITLE: PATIENT SERVICE AGENT

DEPARTMENT: BUSINESS OFFICE

POSITION LOCATION: MEAFORD

UNION AFFILIATION: OPSEU – CLERICAL

STATUS: PART-TIME

REASON TO POST: DIRECT REPLACEMENT

WAGE RATE: $26.020 – $28.046

Reporting to the Manager of Central Registration and Switchboard, this position consists of patient service for the registering, booking, interviewing, scheduling and confirmation of patient visits.

Supports other business office functions including: general office administration, payroll, accounts receivable, bank deposits and data quality. It also includes scheduled order entry and data quality.

Required

Qualifications / Skills / Abilities:

- High school Diploma and/or post-secondary medical secretarial education or equivalent
- Successful completion of PM Access (training and testing to be provided)
- Ability to utilize Cerner Patient information system, which includes Admission, Discharge and Transfer procedures, Electronic Scheduling Module, FirstNet, statistical verification, census reporting, doctor order entry
- Excellent interpersonal and communication skills
- Attention to detail and accuracy
- Patient-service focused
- Ability to multi-task
- Experience working on a Switchboard




- Experience with Accounts Receivable functions of patient billing, preferred accommodation, incidental fees, insurance company charges, ALC
- Capable of filing and chart assembly, reading and entering doctor’s orders, patient dietary orders, assist with patient flow in the ER and assist with transporting specimens to the Lab (if applicable)
- Microsoft Office experience in Word (to be tested)
- Typing – 30 WPM (to be tested)
- Medical terminology (to be tested)
- Ability to understand verbal and written instructions
- Capable of filing
- Ability to work all shifts
- Recent satisfactory performance and attendance records
- Demonstrate, promote and encourage Brightshores’ values – We Show Up for Each Other, We Are Trusted to Act, We Create Solutions Together, We Strive for Better, We Share Accountability
- Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes
- Comply with all applicable health and safety policies, procedures and regulations, and actively contribute to maintaining a protected and healthy work environment

📌 Patient Service Agent – Business Office #446-26 (Meaford)
🏢 Brightshores Health System
📍 Meaford