Company Description

Sultans is a Shopify Platinum Partner that specializes in enterprise ecommerce builds for complex, high-growth organizations. The team is composed of solution architects, engineers, and designers who bring solid technical expertise to challenging projects that many agencies avoid. Sultans focuses on advanced integrations, custom back-office systems, proprietary tooling, and full-scale Shopify Plus replatforms that align closely with how clients actually operate.

The company builds exclusively on Shopify and uses a structured, high-accountability delivery model to reduce risk and reliably deliver at scale. Sultans serves technically demanding organizations across industries with a high level of precision, accountability, and execution.

About the Role

Sultans Consulting is a Shopify Platinum Partner agency. We build sophisticated, large-scale Shopify Plus storefronts for enterprise clients and we specialize in complex integrations, custom back office experiences, and high-velocity commerce. Our Technical PMs are the connective tissue between our clients and our distributed delivery team. This is a hands-on, fully client-facing role for someone who thinks in systems, communicates with clarity, and knows Shopify from the inside out.

Location: Fully Remote, Canadian Applicants Only | Type: Full-Time

What You Will Do

- Own the day-to-day relationship with enterprise clients throughout the full engagement lifecycle.
- Lead Discovery and Strategy sessions with clients to gather project requirements, define scope, and align on priorities before development begins.
- Write Feature Requirements Documents (FRDs) that clearly translate client needs into actionable specifications,



collaborating closely with Tech Leads to validate solutions and identify the right technical approach.
- Manage project scope, timelines, and deliverables across cross-functional teams spanning development, design, and integrations.
- Define project responsibilities with stakeholders
- Maintain project time frames, budget estimates and status reports
- Identify and oversee risks, dependencies and technical challenges to ensure project success
- Write clear, detailed tickets in Jira and maintain project documentation in Confluence.
- Lead client discovery sessions, status calls, and escalation conversations with confidence.
- Coordinate between technical developers and non-technical client stakeholders to keep complex projects moving.

Required Skills

- At least 2-3 years of related project management or account management experience
- Excellent analytical, logical thinking and problem solving skills
- Strong written and verbal communication skills
- Thorough understanding of project management principles and planning
- Thorough understanding of information technology procedures and practices
- Deep Shopify Plus expertise: admin configuration, checkout extensibility, metafield architecture, multi-market setup, and expansion stores
- Understanding of Shopify APIs, webhooks, and order lifecycle (you don't need to code,



but you need to understand the data flow)
- Experience coordinating Shopify app installations, custom app integrations, and third-party vendor onboarding within Shopify Plus environments
- Jira for task and project management (required)
- Experience managing enterprise or mid-market client accounts
- Ability to run structured discovery sessions and translate business requirements into written specs

Nice to Have

- PMP certification
- Confluence documentation
- Experience with direct sales, distributor attribution or affiliate tooling
- Working knowledge of Liquid or Shopify theme structure
- Slack for async team coordination
- Figma for reviewing design specs and mockups
- Monday.com for project and workstream tracking

What You Will Bring

- 2 - 3 years of experience in a project management or technical account role, ideally within a digital agency or e-commerce context.
- A structured approach to managing multiple workstreams without dropping details.
- Confidence running client-facing calls and delivering complex project updates clearly.
- A collaborative working style that earns trust from both technical teammates and non-technical clients.
- Ability to work independently in a fully remote, globally distributed team environment.

About Sultans Consulting

We are a fully distributed team of 40+ people across the globe. As a Shopify Platinum Partner, we work with some of the most recognized enterprise brands in e-commerce, building complex storefronts, custom back office tooling, and deep third-party integrations. We move fast, build thoughtfully, and take real pride in the complexity of the problems we solve.

📌 Technical Project Manager (Canada)
🏢 Sultans
📍 Canada