- Achieve daily, weekly and monthly sales and service level targets with the team
- Maximize guest frequency, sales and acquisition of new customers
- Maximize capsule, accessories and machine sales
- Evaluate service quality and use mystery shopper results to implement customer service action plans
- Implement company programs by inspiring and instructing the team
- Recruit, hire and motivate the team to deliver exceptional customer service
- Plan, communicate and delegate responsibilities with the Boutique Manager
- Review KPIs and support action plan creation
- Implement SOPs and guidelines for compliance, risk management, health and safety
- Monitor and manage schedules
- Plan and prioritize annual sales and wage cost targets
- Manage staffing, monthly reports, cash and inventory
- Support stock operations through spot checks, inventories and deliveries
Requirements
- 4-5 years of High-Volume Retail Management experience
- Luxury retail experience is an asset
- Ability to prioritize and plan multiple priorities
- Strong team-building skills with a history of effective team coaching and development
- Effective time management, communication,
problem-solving and analytical skills
- Passion for coffee and sustainability
- Experience in the food or coffee space is an asset
- Ability to stand for an entire working day
- Ability to repeatedly lift a maximum of 23 kgs
Core Competencies
Demonstrates expertise in High-Volume Retail Management, focusing on achieving sales targets, team development, and exceptional customer service. Proficient in implementing compliance and risk management protocols while managing inventory and staffing effectively.
Highest-signal resume keywords
- High-Volume Retail Management
- Team Building
- Customer Service Excellence
- Sales Target Achievement
- Compliance and Risk Management