Provide technical support for hardware, software, and connectivity issues within agreed service levels Communicate with internal customers and technology teams regarding incidents and requests Support development of the Global Tech Support Team through guidance and best-practice sharing Deliver on-site IT support, equipment management, asset control, and workspace maintenance Support IT projects and collaborate with 2nd and 3rd Line Support teams Improve support efficiency and self-service adoption Maintain high-quality on-site support and workspace standards Ensure compliance with asset management and security policies Deliver site support activities and achieve positive stakeholder feedback Requirements

Strong understanding of IT support processes and technical procedures Experience supporting users in fast-paced environments and collaborating across teams Ability to troubleshoot and resolve technical issues using best practices and continuous improvement Strong analytical, problem-solving, communication, and stakeholder management skills Familiarity with Windows Active Directory, Azure Active Directory, Microsoft 365, Windows 11,



and endpoint support technologies Understanding of IT security principles and mitigation practices Ability to maintain high service standards and meet agreed SLAs Working knowledge of LAN/WAN networking and network troubleshooting (preferred) 5+ years of relevant IT support experience (preferred) Core Competencies

Demonstrates expertise in IT support processes, technical troubleshooting, and user support in quick-paced environments. Proficient in maintaining high service standards, compliance with security policies, and effective communication with stakeholders. Highest-signal resume keywords

IT Support Processes Windows Active Directory Microsoft 365 Technical Troubleshooting Stakeholder Management Hard Skills

Technical Support Troubleshooting Asset Management Network Troubleshooting IT Security Principles Service Level Agreements Continuous Improvement Workspace Maintenance Endpoint Support Technologies Analytical Skills Soft Skills

Communication Problem-Solving Collaboration Customer Service Feedback Management Industry Keywords

IT Support Service Levels Technical Procedures Fast-Paced Environments Best Practices Tools & Technologies

Azure Active Directory Windows 11 LAN/WAN Networking Self-Service Tools IT Support Software

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📌 Site Support Technician (Winnipeg)
🏢 Jobtailor
📍 Winnipeg