Intermediate HR Support Specialist (3+ years of experience) to Triage HR inquiries (ServiceNow) related to HR processes, onboarding, payroll, and employment information.

Our client is seeking an experienced

Intermediate HR Support Specialist (3+ years of experience) to Triage HR inquiries (ServiceNow) related to HR processes, onboarding, payroll, and employment information. This role will support a high volume of requests related to HR processes, payroll, onboarding, employment information, and HR systems through phone, email, chat, and in-person channels. The ideal candidate is a service-oriented HR professional who can quickly assess issues, provide explicit and accurate guidance, manage competing priorities, and handle confidential information with discretion. 6-month contract with possible extension 7 hours per day, onsite in Calgary, (Tuesday, Wednesday, and Thursday) Must Have:

3+ years of experience in a high-volume

contact centre

or

service desk

environment, providing phone and/or email support for

HR/People & Culture, HR service delivery, HR administration,

or an

HR shared-services

function

. Direct experience responding to employee inquiries related to

HR processes, onboarding, employment changes, policies, forms,

or

payroll-related matters

. Experience working with an

HRIS

or

enterprise HR system

to access, update, or manage employee information. 1 -2 years experience in helpdesk or service desk.

Experience within high-volume service and ticketing environment inquiry management, issue resolution, documentation, and escalation handling - working ideally in

ServiceNow. Demonstrated experience handling confidential employee and HR information,



with a strong understanding of privacy and confidentiality requirements. Nice to Have:

Experience with PeopleSoft HCM or another HRIS. Knowledge of payroll, onboarding, employment policies, or HR processes. Post-secondary education in Human Resources, Business Administration, or a related field. Responsibilities:

Provide timely, professional support for People & Culture, Payroll, onboarding, employment, and HR system inquiries. Assess and resolve routine to moderately complex requests using established policies, procedures, resources, and escalation processes. Assist employees with HR systems, forms, processes, and self-service resources, translating information into clear, practical guidance. Our client is seeking an experienced

Intermediate HR Support Specialist (3+ years of experience) to Triage HR inquiries (ServiceNow) related to HR processes, onboarding, payroll, and employment information. This role will support a high volume of requests related to HR processes, payroll, onboarding, employment information, and HR systems through phone, email, chat, and in-person channels. The ideal candidate is a service-oriented HR professional who can quickly assess issues, provide clear and accurate guidance, manage competing priorities, and handle confidential information with discretion. 6-month contract with possible extension 7 hours per day, onsite in Calgary, (Tuesday, Wednesday, and Thursday)



Must Have:

3+ years of experience in a high-volume

contact centre

or

service desk

environment, providing phone and/or email support for

HR/People & Culture, HR service delivery, HR administration,

or an

HR shared-services

function

. Direct experience responding to employee inquiries related to

HR processes, onboarding, employment changes, policies, forms,

or

payroll-related matters

. Experience working with an

HRIS

or

enterprise HR system

to access, update, or manage employee information. 1 -2 years experience in helpdesk or service desk.

Experience within high-volume service and ticketing environment inquiry management, issue resolution, documentation, and escalation handling - working ideally in

ServiceNow. Demonstrated experience handling confidential employee and HR information, with a strong understanding of privacy and confidentiality requirements. Nice to Have:

Experience with PeopleSoft HCM or another HRIS. Knowledge of payroll, onboarding, employment policies, or HR processes. Post-secondary education in Human Resources, Business Administration, or a related field. Responsibilities:

Provide timely, professional support for People & Culture, Payroll, onboarding, employment, and HR system inquiries. Assess and resolve routine to moderately complex requests using established policies, procedures, resources, and escalation processes. Assist employees with HR systems, forms, processes, and self-service resources, translating information into clear, practical guidance. Disclaimer: AI may be used in evaluating candidates. This posting is for an existing vacancy. #J-18808-Ljbffr

📌 Intermediate HR Support Specialist (3+ years of experience) to Triage HR inquiries (ServiceNow) rela
🏢 S.i. Systems
📍 Winnipeg